Saturday, March 5, 2011

Online Reputation Management

The company where I presently work tracks our online reputation using http://www.startpr.com but prior to that we used Google alerts and frequently checked the following websites, which I believe were referenced in a Forbes magazine article that one of our team members passed around.

I am very curious - how does your company track your online reputation?


http://www.ripoffreport.com/ consumers can complain, view news videos about scams, and buy a book that teaches you how to get revenge

http://www.consumeraffairs.com/ consumers can complain, but most of the complaints seem to be aggregated from other sites into "articles" about the companies

http://www.planetfeedback.com/ consumers can complain or praise and reply to any note on the site, many comments seem to elicit active discussion

http://www.complaintsboard.com/ consumers can complain and anyone can comment on each complaint, fairly active site

http://www.my3cents.com/ consumers can complain and anyone can comment on each complaint

http://www.iripoff.com/ consumers can complain and anyone can comment on each complaint

http://www.complaints.com/ consumers can complain and anyone can comment on each complaint

http://www.thesqueakywheel.com/ consumers can complain and companies can respond to complaints

http://consumerist.com/ articles about questionable business practices and concerns that consumers can comment on

http://www.consumeraction.gov/ US government site that teaches consumers how to complain

http://www.pueblo.gsa.gov/scamsdesc.htm US government site that posts the latest large-scale scams and fraud

http://esupport.fcc.gov/complaints.htm US government site for complaining about companies regulated by the FCC

http://www.bbb.org/ the Better Business Bureau is not the government, but they are the largest complaint registration organization in the US

1 comment:

Unknown said...

A customer is vital to any business that's why CEM should be a must in every company, store or establishment. However only a few businesses have taken the time to find out what needs to be done for CEM. Customer Engagement should be taken seriously and should be discussed thoroughly.